Terms & Conditions

Effective: October,10, 2026
Last updated: October, 10, 2026

Welcome to Head2Soles. These Terms & Conditions (“Terms”) apply to our website, online store, purchases, inventory-buying services, and consignments (“Services”).

Head2Soles, based in Orange County, California. “We,” “us,” and “our” refer to that business.

By using our Services or placing an order, you agree to these Terms and the applicable policies referenced here, including our Privacy Policy, Shipping Policy, and Exchange & Store Credit Policy.

Eligibility and Accounts

You must be at least the age of majority where you live and legally able to enter into an agreement to place an order or submit items for sale or consignment.

You agree to provide accurate contact, billing, payment, and shipping information. If you create an account, keep your login information secure and notify us if you suspect unauthorized activity.

Our Pieces

Head2Soles curates luxury resale pieces, including inventory we own and items offered on consignment.

Previously owned pieces may show wear, signs of age, or other characteristics described or pictured in their listings. Please review each item’s photographs, description, condition notes, and available measurements before purchasing.

Sizing varies between brands and styles. Colors may appear differently depending on your screen.

For questions about condition, sizing, or other details, contact shop.head2soles@gmail.com before purchasing. Nothing in these Terms excuses a materially inaccurate or misleading listing.

Authenticity

Every piece we sell is inspected and authenticated by Head2Soles before it is listed.

Head2Soles is an independent reseller. Unless expressly stated otherwise, we are not affiliated with, sponsored by, or authorized by the brands whose products we sell. Brand names and trademarks belong to their respective owners and are used to identify products.

If you have an authenticity concern, email shop.head2soles@gmail.com with your order number and supporting information so we can investigate. Our final-sale policy does not limit remedies required by law for counterfeit or misrepresented goods.

Prices and Availability

Prices and available payment methods are displayed on our website. Applicable taxes and shipping charges are shown at checkout.

Prices may change before an order is placed. Later price changes do not alter accepted orders.

Inventory is limited. If an item becomes unavailable and we cannot fulfill your order, we will notify you and refund any payment collected for that item.

If we discover a material pricing or listing error, we will contact you before proceeding. Any payment for a cancelled order will be refunded to the original payment method.

Orders and Payment

Placing an order is an offer to purchase. An automated order confirmation acknowledges receipt; we accept your order when we send a shipping confirmation.

You must be authorized to use the payment method provided. We may request reasonable verification or decline an order where payment cannot be verified, fraud is suspected, or an item is unavailable.

If you need to correct or cancel an order, contact us promptly. Changes or cancellations may not be possible once processing or dispatch has occurred. Any cancellation rights required by law remain available.

If we cancel an order after collecting payment, we will refund the cancelled amount.

Shipping and Delivery

Standard orders are dispatched within 2–5 business days after the order is placed.

Orders with paid overnight shipping are dispatched within 1 business day after the order is placed.

Business days exclude weekends and public holidays. These timeframes describe processing before dispatch, not delivery time. Transit begins after the carrier receives the package. Overnight delivery depends on the selected carrier service and its applicable delivery schedule.

Please provide a complete and accurate shipping address. Contact us immediately if you notice an error.

If we cannot dispatch within the promised timeframe, we will notify you and provide any revised shipment date, delay-consent options, cancellation rights, or refunds required by law.

For missing, damaged, or incorrectly delivered packages, contact shop.head2soles@gmail.com so we can investigate and assist.

Exchanges and Store Credit

All purchases are final sale for refunds. Eligible merchandise may be exchanged or returned for store credit under the conditions below. We do not offer refunds to the original payment method for change of mind, fit, or personal preference.

Requesting an Exchange

Email shop.head2soles@gmail.com within 7 business days after delivery to request an exchange or store credit. Include your order number and identify the item you wish to exchange.

Please obtain approval and shipping instructions before sending an item back. Our approval will specify the deadline for sending the item.

Items must remain in the condition in which they were received, without additional wear, washing, alteration, or damage. Include any tags, accessories, and packaging supplied with the item.

Exchanges and Credit

Exchanges depend on available inventory. If a replacement costs more, you must pay the difference. Any remaining merchandise balance will be issued as store credit.

If an eligible item is accepted for store credit instead of an immediate exchange, credit will equal the merchandise price paid, with applicable taxes handled as required by law. Original shipping charges are not included unless required by law or expressly agreed.

Exchange Shipping Costs

Responsibility for return shipping and shipping a replacement item is determined by Head2Soles on a case-by-case basis. We will confirm who pays and disclose any shipping charges or proposed deductions before you send the item.

This discretion does not override costs or remedies we are required to provide by law.

Problems with an Order

If an item arrives damaged, is incorrect, materially differs from its description, or raises an authenticity concern, contact us promptly with your order number and relevant photographs or information.

These concerns are reviewed separately from change-of-mind exchanges. The 7-business-day request period does not shorten any rights provided by applicable law.

Nothing in this policy limits a refund, replacement, cancellation, or other remedy required by law.

Selling to Head2Soles

Head2Soles purchases inventory directly from sellers. Submitting an item for consideration does not require either party to complete a transaction.

By offering an item, you represent that you own it or are authorized to sell it, that it is authentic, and that you have disclosed known damage, alterations, repairs, and other material details.

Purchase offers are subject to inspection, authentication, and agreement on the transaction terms. Payment and transfer arrangements will be confirmed separately.

We do not knowingly purchase counterfeit or stolen merchandise.

Consignment

Consignments require approval and a separate written consignment agreement.

That agreement will address accepted items, pricing authority, commission, payout timing, the consignment period, responsibility for loss or damage, and arrangements for unsold items.

Submitting an inquiry or item does not itself create a consignment agreement. A signed consignment agreement controls if it conflicts with these Terms concerning that consignment.

Privacy and Communications

Our Privacy Policy explains how we collect, use, and share personal information.

We may contact you about an order, exchange, purchase offer, consignment, or support request using the information you provide. Marketing communications are handled according to applicable consent requirements and the preferences described in our Privacy Policy.

Our Content

Original photographs, descriptions, graphics, logos, and other content created by or licensed to Head2Soles are protected by applicable intellectual property laws.

You may browse our website and share links to our pages. Except as permitted by law or with the rights holder’s permission, you may not reproduce or commercially reuse protected content.

Third-party trademarks and other materials remain the property of their respective owners.

Acceptable Use

You must not use our Services to:

- Commit fraud or use unauthorized payment methods

- Submit counterfeit or stolen merchandise.

- Provide materially false or misleading information.

- Access another person’s account without authorization.

- Interfere with website security or operation.

- Upload malicious software.

- Infringe another person’s legal rights.

- Threaten or harass customers, sellers, consignors, or staff.

We may restrict access to address misuse, security concerns, or violations of these Terms. This does not remove obligations we already owe concerning payments, orders, or consigned property.

Shopify and Third-Party Services

Our online store is hosted by Shopify. Purchases from Head2Soles are transactions with Head2Soles.

Payment processors, shipping carriers, and other third-party services may have their own terms and privacy policies. We do not control their independent services. This does not limit our responsibilities under these Terms or applicable law.

Website Availability and Disclaimers

We aim to keep our website accurate and accessible but cannot guarantee uninterrupted or error-free operation.

To the extent permitted by law, website access is provided on an “as available” basis. This does not override product descriptions, our authentication commitment, express promises, or consumer rights that cannot legally be excluded.

Limitation of Liability

To the extent permitted by law, Head2Soles is not responsible for indirect or consequential losses arising from use of the Services.

This limitation does not exclude liability for fraud, willful misconduct, gross negligence, or liability that cannot legally be limited. It does not remove rights to refunds or other remedies required by law.

Governing Law

These Terms are governed by California law and applicable federal law. Mandatory consumer protections that apply where you live remain in effect.

Changes to These Terms

We may update these Terms and revise the date at the top of this page. Where required by law, we will provide additional notice.

Updates apply prospectively and do not retroactively change existing purchases or signed consignment agreements without a lawful basis or your agreement.

General

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A decision not to enforce a provision on one occasion does not waive the right to enforce it later.

Contact Us

Head2Soles
Orange County, California
Email: shop.head2soles@gmail.com