Privacy Policy

Effective: October, 10, 2026
Last updated: October, 10, 2026

Head2Soles respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, contact us, or submit items for sale or consignment.

Head2Soles is operated by Blake Hawley, doing business as Head2Soles, in Orange County, California.

Personal Information We Collect

The information we collect depends on how you interact with us.

Customer and Order Information

We collect information you provide when placing an order, creating an account, or requesting assistance, including:

Your name, email address, and telephone number.
Billing and shipping addresses.
Account information, where you create an account.
Order details, purchase history, exchanges, and store-credit records.
Information needed to process payments and investigate transaction issues.

Payment details are processed through the payment providers available at checkout. Please do not send full payment-card numbers by email.

Seller and Consignor Information

When you offer an item for sale or consignment, we may collect:

Your name and contact information.
Photographs, descriptions, and details about the item.
Asking prices and information about ownership, condition, and authenticity.
Information needed to arrange payment.
Purchase offers, consignment agreements, payout records, and related communications.

Communications

When you contact us, we collect the information you choose to provide, including messages, order numbers, photographs, and details about your request.

If you communicate through a social media or messaging platform, that platform also handles information according to its own privacy policy.

Device and Website Information

Our Shopify store and its providers may automatically collect information such as:

IP address and approximate location.
Browser and device information.
Cookie identifiers.
Pages and products viewed.
Website interactions, referring pages, and access times.
Technical information used for security and troubleshooting.

Information from Other Sources

We may receive information from Shopify, payment providers, shipping providers, and other services supporting your transactions, including payment status, fraud alerts, and delivery updates.

How We Use Personal Information

We use personal information to:

Operate our website and online store.
Process orders, payments, shipping, exchanges, and store credit.
Manage customer accounts.
Answer questions and provide customer support.
Evaluate items offered for purchase or consignment.
Administer consignment agreements and seller payouts.
Send order confirmations, shipping updates, and other service messages.
Understand and improve our Services.
Detect fraud, unauthorized transactions, and security issues.
Maintain accounting, tax, and business records.
Resolve disputes and comply with legal obligations.

Where we offer marketing communications, we use personal information for those communications with consent or as otherwise permitted by applicable law.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to support functions such as shopping carts, checkout, account access, preferences, security, and website measurement.

Some technologies are necessary for the store to function. Others may require your consent or provide an opt-out, depending on your location and their purpose.

You can manage cookies through your browser settings and any privacy controls provided on our website. Blocking certain cookies may affect store functionality.

Cookie Controls

You can manage optional cookies through the cookie banner and any cookie-preference controls available on our website. Available choices may depend on your location.

You can also block or delete cookies through your browser settings. Blocking necessary cookies may affect features such as your shopping cart, account access, or checkout.

Do Not Track and Global Privacy Control

Our website does not change its data collection practices solely in response to a browser’s “Do Not Track” signal.

Global Privacy Control is a separate browser-based privacy signal. We honor it as an opt-out of the sale or sharing of personal information or targeted advertising where required by applicable law.

Global Privacy Control is separate from Do Not Track. We will honor legally recognized opt-out preference signals where required by applicable law.

Marketing and Advertising

If you subscribe to marketing emails, you can unsubscribe using the link in an email or by contacting shop.head2soles@gmail.com.

Opting out of marketing does not stop necessary communications about purchases, exchanges, consignments, or support requests.

Whether an activity is considered a “sale,” “sharing,” or targeted advertising depends on applicable law and how the service operates, including where no money changes hands.

How We Disclose Personal Information

We disclose relevant information to providers supporting our business, including:

Shopify and store service providers: To host and operate the store and support account, checkout, and website functions.
Payment providers: To process payments, refunds, and transaction verification.
Shipping providers: To prepare shipments, deliver orders, and investigate delivery issues.
Business support providers: To support communications, recordkeeping, security, and other functions we use.
Professional advisers: Such as accountants, legal advisers, and insurers, where necessary.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, investigate fraud, resolve disputes, or protect legal rights.

Information may be disclosed in connection with a business sale, transfer, or reorganization, subject to applicable law. We may also disclose information at your direction or with your consent.

Our Relationship with Shopify

Shopify hosts our online store and processes personal information to support the Services.

Shopify may also process information for its own purposes as described in its privacy notices, including when you choose to use Shopify services such as Shop Pay.

For details, review Shopify’s Consumer Privacy Policy.

Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, administering consignments, maintaining required records, resolving disputes, and complying with law.

Retention periods vary by information type, transaction, and applicable requirements.

We may retain limited information needed to honor marketing opt-outs or document privacy requests.

Security

We use reasonable safeguards designed to protect personal information. No website, storage system, or method of transmission is completely secure.

Please avoid sending unnecessary sensitive information through email or social media.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights to:

Request access to personal information.
Request correction or deletion.
Receive a portable copy of certain information.
Withdraw consent where processing depends on consent.
Opt out of certain sales, sharing, or targeted advertising.
Limit certain uses of sensitive personal information.
Appeal certain privacy-request decisions.

These rights are subject to applicable conditions and exceptions. We will not unlawfully discriminate against you for exercising them.

To submit a request, email shop.head2soles@gmail.com with the subject line “Privacy Request.”

We may request information reasonably necessary to verify your identity and process the request. Where applicable, an authorized agent may submit a request with appropriate proof of authorization.

Some records may need to be retained for transactions, taxes, fraud prevention, disputes, or other legally permitted purposes. We will respond within applicable legal deadlines.

If an appeal right applies, contact the same email address with the subject line “Privacy Appeal.”

California Privacy Requests

California residents may contact us with questions about their personal information or requests available under applicable California law.

The categories of information, sources, purposes, and recipients are described above.

International Processing

Our business operates in the United States. Shopify and other providers may process information in other countries where they operate. Privacy laws in those countries may differ from those where you live.

International customers: [Confirm the countries you serve and add any required regional disclosures, legal bases, transfer safeguards, and complaint rights.]

Children’s Privacy

Our Services are intended for adult customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided information to us, contact shop.head2soles@gmail.com so we can investigate and take appropriate action.

Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

Changes to This Policy

We may update this policy as our practices, services, or legal obligations change.

We will post the revised version here, update the date above, and provide additional notice or obtain consent where required by law.

Contact Us

For privacy questions, concerns, or requests:

Head2Soles
Orange County, California
Email: shop.head2soles@gmail.com